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removed bottom panel and manually unlocked door, tried cycles, will fill & drain, will not tumble, once door locks can only unlock manually, I think it is the lock assembly, ordered part, worried that motor didn’t tumble? any suggestion?
Thank You
Joe

Model Number
mhwe200xw00
What have you tried so far?

removed bottom panel and manually unlocked door, tried cycles, will fill & drain, will not tumble, once door locks can only unlock manually, I think it is the lock assembly, ordered part, worried that motor didn’t tumble? could not get unit into diagnostics, any suggestion?
Thank You

Request Resource Materials
Service diagnostics guide
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Hello
Do you have any stored or flashing error codes ? Look at page 6-5 in the job Aid link below I sent you. This will get you into the Service History Mode Diagnostics. I suggest you unplug the unit for 10 minutes to rest the board. If you cannot get into diagnostics mode or history mode I would start with the board and move forward from there. I hope this helps Matt Ace Technician

  • the code that I got was 6 flashes by 2 flashes. error 62 , or 6 – 2 is not a code listed, I think that the board is not reading the latch assembly correctly. unit was unplugged when I got there because the beeping was driving the cust. crazy, the flashing / beeping would start within 5 minutes of being turned on. when i manually unlocked door i tried diagnostics unit did not respond correctly??????
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