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the 1st steps just yield c– – f on the freezer display and 0c on refrig display when I do steps 1,2,3. it reverts back to set freezer temp and refrig temp after a few minutes. what am I doing wrong?

Model Number
MFi2269vem10
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Hi. Here is the steps as listed in the tech sheet on the unit to enter diagnostics mode on your refrigerator. Let me know if you need any further help.

Service Test Mode:
The service test functions are performed using the refrigerator display and keypad. Enter the Service Test Mode by performing the following sequence
of events:
1. Press and hold the Door Alarm Keypad.
2. Press and hold Refrigerator Temperature UP / + Keypad.
3. Release the Door Alarm Keypad and wait 3 seconds.
4. The Freezer display will display SE confirming entry in the Service Mode.
5. Press the Refrigerator Temperature UP /+ Keypad again to confirm entry in the Service Mode.
6. Display will show 101 in left display and numeric or dashes in right display.
7. Press Freezer Refrigerator Temperature UP / + Keypad and Freezer DOWN /- Keypad to toggle through Service Test numbers.
8. To exit service test mode, open and close refrigerator door or hold door alarm for 3 seconds.

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