will not wash or spin & drain.

Hi. I will be able to help you with your washer. There could be a few different things that would cause your washer to not drain and spin. The most common would be a lid lock issue or a drain pump issue. Does the washer lock the lid? Can you hear the drain pump trying to run? It will sound like a humming noise. You may have to press your ear up against the cabinet to hear this. There should also be error codes stored in the system for what ever issue you are having with the unit. Lets start by checking for error codes. I have attached a video link that will walk you through getting into diagnostic mode and checking the error codes. I have attached a second video to show how to open the top of the unit to get to the tech sheet. Once you have the top of the unit flipped up you can get to the tech sheet which is located in a plastic bag attached to the top right corner of the front of the washer. This will have the error codes listed in it. Let me know what you find out.