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What is the possible cause if the washer will not spin in the spin mode? There is a racheting sound but it won’t spin.

Model Number
LSQ9564M00
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It sounds like the transmission is bad unfortunatly.
If she has a warranty on it then it would be wise to call them but if not Im afraid the cost would be expensive and If it were me I would replace the unit at this point.
I wish I had better news for you.

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