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Hi techs. This kenmore refrigerator is actually a Frigidaire. The auger will not run nor will the crushed cube selection work unless you put it in the service mode. In the service mode all dispenser functions work. I have checked the micro switches, I have checked door switches , I have checked wiring harnesses in the door checked continuity to the wiring harnes in the freezer, I have changed the main board and the U.I. Board. Customer stated that you could slam the freezer door and it would some times work which made me think a bad wiring or loose connection. In test mode voltages are normal going to the auger and crushed cube solenoid. I have checked the connections at the top of the doors as well. What am I missing. Would appreciate your advice. Thank you.

Model Number
253.70313211
Serial Number
4A30207602
What have you tried so far?

U.i board, main board, checked wiring harness, checked micro switches.

Request Resource Materials
Service bulletins, Service pointers, Any available materials
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Hello
I have provided the technician diagnostic sheet. My thought if you have normal voltages to the auger motor, it may be intermittently tying up or you have a bad motor ground.

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