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What causes this problem?

Model Number
NTW4501XQ0
Serial Number
C14720808
What have you tried so far?

Machine goes in diagnostic mode. It will spin, fill, goes into agitation it sounds like a grinding noise. BELT is on the machine not broken. What would cause this noise.

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Hello, It sounds to me like the transmission has some worn out gears, in most cases you will find replacing the transmission is not worth the cost to replace it with a new washer.

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