Water under crisp drawers in fresh food section also noticed ice around damper control check for any bulletins there was none also there was no error codes question is why would there be ice around and inside the damper control and what parts may need to be replaced
Went into diagnostics check for error codes went on the internet to see if there is any service bulletins could not go to tech support due to we do not have an account with whirlpool
- tonedrock asked 6 years ago
If you have looked at all of the information that ( Sam Ace technician ) provided be sure to look at the evaporator for an even frost pattern. There is also a possibility of a sealed system refrigerant leak. Matt Ace technician
- AV Repair Help answered 6 years ago
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There is a service pointer for excessive frost on the fresh food evaporator . This will cause the fresh food drain to freeze over causing water under the refrigerator crisper drawers. The fresh food thermistor may need to be relocated (outlined in the attached pointer) and you will need to clear drain with steam or hot water. The reason for condensation around the damper and the reason for the frozen fresh food drain also may be due to the fresh food doors not sealing correctly allowing ambient air temperature to cause this issue. Check the door seals very closely and replace if ripped, torn or misshapen. Get to the fresh food evaporator and check thermistor location and relocate if needed (as outlined in attached pointer) and clear drain. After corrections are made it is best to leave unit unplugged with doors open for 24 hours to allow all condensation to completely dry from all air returns.
- Sam, Ace Appliance answered 6 years ago
- last edited 6 years ago
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