Washer spinning too fast

Hi. Please provide the modle number of the unit and I can provide a tech sheet and information for it. I have never ran into this issue with this unit. .These units in general spin a lot faster than most other top loads. Check for any stored error codes. The speed of the unit would be controlled by the RPS sensor and control board. What cycle is the cust using and what speed speed does that cycle have? Different cycles have different spin speeds, but you can adjust the spin speed lower on all cycles. I think you are going to find nothing wrong with this unit.