We put a compressor in it, Customer called back two weeks later, and says unit is building ice in refrigerator.
Tech goes out and this is what he writes in his report
Tech. line recommended we get heater kit and center air tower for fresh food compartment which isnt on the parts look up . please research . there is a new design . all lines secured and no leaks, ordrng 1 air tower and 1 W10619962 (heater), O-emld tckt [SdLink\111607a.png] (via SDM)
Do you guys maybe know that part number? for the Back wall? Tech said whirlpool techline didn’t give him the part number.
IT is supposed to be a back wall with a new design?
Any help will be greatly appreciate it, have the customer calling me,,, and have no part number š
Where is this ice forming? Please try to be more specific than just “in the refrigerator”. Sounds more like air infiltrating the FF compartment from either a door not sealing properly or from a drain tube allowing air to be drawn into the unit. You really don’t want to start ordering parts based on what some tech line person told you, as he can’t see the problem either. Their advice has been sketchy sometimes, depending on who they spoke to.
Have the doors been left open for a period of time?
Frost likely to build if the door is left open for a long period of time. Make sure the door is closing completely and is not blocked by something between the door gasket and cabinet.
Are the doors opened frequently?
Frequent door openings can let in humid room air. Keeping door openings to a minimum will help, but may not completely eliminate frost or ice in the freezer. During months of high humidity (especially if a home is not air-conditioned), it is normal to see some frost and sweating on the interior walls or on food packages.
Are the air vents between the freezer and refrigerator blocked?
Ensure the air vents between the freezer and refrigerator compartments are not blocked. Objects blocking the vents will cause a decrease in proper air circulation which can cause temperature and moisture problems. Move any items that could be blocking the vents.
- AV Repair Help answered 8 years ago
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Thank you I actually got it resolved, ordered the air tower and we are just waiting to receive the “improved” part like Techline told us it will be. Thank you.
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