I cannot remove rack in freezer so I can access and remove panels to check drain tube. I have water under the veggie drawers on bottom of frig. The video says this is caused by a
blocked drain in the freezer and I should pour hot water to release it. Maybe this model does not allow it to be checked so how do I stop the water from accumulating under the drawer. Is there another method for this model- 253.61874400? Is there a phone number so I can talk to a serviceman and if necessary have a home visit? I would like to know how much this would cost in addition to this $25 for my one question. I would prefer a simple answer without advanced service at my home. We like Kenmore but this is not customer friendly. We called the parts and was only referred to this site. Please respond immediately since our freezer is defrosting. Sincerely, Norm Peterson
Watched on line video for Kenmore refrig and it says to lift and remove the rack and I cannot do that. It seems like it is a permanent fixture with no leeway to lift and remove.
- Guest asked 9 years ago
Hello
By the model number you provided this shows as a refrigerator with the freezer on top, if this is the case, the freezer shelf should be fairly easy to remove. The shelf is only held in place by a few grommets that attach to the side walls of the freezer. Grasp the freezer shelf and move the whole shelf as far to the right or to the left as it will go (if it is frozen in place you will need to thaw out). With a little pressure on the shelf towards the wall, you should the ends of the shelf sliding out of the body of the freezer. Lift that end out of the holes and release the other side of the shelf from the freezer cavity. We hope this helps! Email us back with any other questions. Thanks Matt Ace technician
- AV Repair Help answered 9 years ago
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