UE error code

Hello
Your appliance will display a UE code when it has detected an unbalanced load and has stopped the spin for safety reasons. We have found the ( UE) code when the washer is on an uneven or weak floor. I know you have replaced the shocks but be sure the customer is not overloading the unit. With any washing machine, it is vital to ensure that the load is evenly balanced when using a spin cycle. Redistribute washing by adding or removing items to ensure a more balanced load. Single large or heavy items such as bath mats or large towels are unlikely to spin on their own, so please add two or three additional towels and put on another spin cycle. If the door remains locked and the machine is displaying UE error, please run a drain program. You can run a drain program by selecting the spin button until it is on no spin (either spin symbol with line or zero).See technician diagnostic sheets below to help troubleshoot along with a Samsung series video that is close to your model. Matt Ace technician