The customer called said she was getting the u.e. Code. I told her to stop machine and redistribute the load. She does that but it doesn’t help. The machine tries to relevel then she says it starts to wash all over. She says the washer will run for over 2 hours. Does Samsung have a problem with this model or a recall. The suspension and balance ring all seem to be ok. An suggestions. Thank you.
- Guest asked 8 years ago
- last edited 8 years ago
UE Error code is an unbalanced load is detected during the final spin. The basket won’t spin over 150 rpm when this code is displayed. Cancel the cycle or let it end. Adjust the load and see if the washer spins properly. If not, inspect the suspension system in the cabinet and replace any defective parts.With any washing machine, it is vital to ensure that the load is evenly balanced when using a spin cycle. Redistribute washing by adding or removing items to ensure a more balanced load. Single large or heavy items such as bath mats or large towels are unlikely to spin on their own, so please add two or three additional towels and put on another spin cycle. If the door remains locked and the machine is displaying UE error, please run a drain program. You can run a drain program by selecting the spin button until it is on no spin (either spin symbol with line or zero). See video link below
- AV Repair Help answered 8 years ago
- last edited 8 years ago
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