Customer complained that clothes were still wet at end of cycle. I put a load of beach towels in, wet them, then did a drain and spin cycle. The only thing I noticed was when the washer starts to spin at a low spin (just past the tumble part) the whole tub assembly wobbles pretty bad. On this particular cycle it actually went on through the rest of spin and drain and worked just fine. Any ideas?
Tub springs look good, shocks look good, inner tub has no play in it at all, bearing seems fine as well.
- Guest asked 9 years ago
Here is the service manual on your unit. With this you will be able to put your unit into diagnostics, check error codes, etc.
- Brian, Ace Appliance answered 9 years ago
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Hi. The tub wobble in the low speed spin as it is increasing in speed is normal. It can be worse depending on the load. As long as it is not knocking against anything or walking if should be fine. If it does the same thing with no clothes in it there could be an issue. The customer may have just had an off balance load. Have them monitor it and see if it happens again. That is what I would do in this situation. I run into this a lot. The customer will call after this happening just one time to them with out trying it again with a different load. When I get there it works just fine and they usually had a very small load or something unusual like blankets in the load that caused it. Small loads are the worst for causing a washer to get off balance. You can also run the unit through a diagnostic mode and pull up any stored error codes to lead you in the right direction if there is an issue. Let me know what you find out.
- Brian, Ace Appliance answered 9 years ago
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How do I get it into diagnostic mode
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