The complaint is neither refrigerator or freezer is cooling

Hello
On a no cool in both sections it could be a number of possibilities. I have provided a complete diagnostic chart to troubleshoot your issue. Diagnostics start on page #46 of the link below. Also is an advanced search link to Samsung refrigerator repairs. We have many videos on our website https://www.appliancevideo.com/advanced-search/ Matt Ace technician