The machine is making noise during the spin cycle. Now it’s completely shutting off in the middle of the spin cycle. What should I fix? It is showing an error code of 3E.
Just going to look at the machine for the first time.
- Guest asked 8 years ago
Hello
Sorry, This model is in request for the next appliance to be completed. We have over 5,500 videos on our site now and will have videos on your model within the next 30 days . You may look on our site for similar Samsung videos that can help. Matt Ace technician
- AV Repair Help answered 8 years ago
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Hello
3E Error code
1) Unplug The Washing Machine:
Unplug the washer for 2-3 minutes. If the fault is displayed because of an electronic glitch, or communication issue, unplugging the washer for several minutes may possibly reset the electronic panel.
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Check Wire Connections On Drive Motor, a common issue that causes the 3E error code is connection problems. Also double check the wire harness on the motor. Make sure to check the inside of the molex connector . Sometimes the contacts inside the can arch or melt.
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Check Wire Connections On main Control Board:
The control board could possibly have a faulty wire connection, or a loose connection. -
Check Hall Sensor:
The hall sensor on the back of the washer monitors the speed and direction of the tub. The sensor can be out of range or it could also have a faulty wiring connection. I’ve also seen the wire harness on the motors hall sensor break. I know of other technicians who have seen the same issue. Double check the hall sensor. If you have a multimeter, you could ohm the sensor out. You can ohm the sensor out from the board or directly at the sensor. If you tested the hall sensor from the board, that would rule out a broken wire at the same time.
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5) Have you checked that the inner tub of the washer is spinning freely? Sometimes something as simple as a sock getting stuck between the inner and outer tubs can cause this type of an error code. Also, does the error code seem to occur during a certain part of the cycle?
Matt Ace technician
- AV Repair Help answered 8 years ago
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My friend says it comes on during the spin cycle. It seems to have issues getting up to speed, makes noises etc and then cuts off about half way through the cycle.
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Do you have a video that can show me how and where to access these items?
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Are you still with me Matt?
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