Softener not dispensing

Hello
Have you run the unit through diagnostics ? We do not have any video’s on you specific model for this issue. See the Fast tack diagnostic guide link below for your model. Matt Ace technician

Hi. I did not find any videos this exact issue. I attached a few videos I found that were related. You could just have clogged ports in the dispenser preventing good water flow for the fabric softener. This would just need to be cleaned out if that is the case. You can removed the dispenser drawer and then on the top inside the dispenser you will find the ports. You can clean theses with a brush and something small to stick in each of the small holes to clear out any build up. You could have poor water pressure or an inlet valve that is faulty preventing water flow for the fabric softener. I have attached the tech sheet and training manual on this unit for you. These will show how to run diagnostics and run tests to find out what the problem is.