SOAP DISPENSER FULL OF WATER

Hi. This is actually normal and is nothing to be concerned about. The dispenser acts as a siphon. Once water flows through the soap dispenser it has to reach a certain level to flush out. This is because there is a stem or spout that is much taller than the dispenser cup. This is why the soap stays in the cup until water flows through it to flush it out. So after water flows through and stops you are left with some water in the dispenser cup because it can not drain all of it out. This is normal.