I went on this call today the customer said it was smoking, I looked and the seal was a bit tore up and the drum had been hitting the nylon tub,It was not loose per say but it did have a tiny bit of wobble.
And the drain motor just hummed and would not pump water… I suspect all the debris from the rubber clogged it!
Any one if this is common???
Thanks in advance.
This is common. Normally the spin basket is bent which causes it to contact the bellow. The propeller gets stripped from the shaft of the motor, but this is a separate issue. You will find a new inner tub support is needed. Door boot “smoking” may need replacement if torn badly. Remove all frayed nylon pieces from outer tub front to prevent noise after putting back together. Clean any and all hoses leading to the pump as well as completely cleaning pump, there is hope for the pump, but may also have been damaged so prepare customer for that scenario. The debris comes from the rear support breaking apart and lodging into hose before pump and into the filter of pump. Will look like grayish chunks.
Always order the 6 bolts for the tub support as they usually snap off (10MM socket) when removing from inner tub. (I believe the motor bolt is 19MM)
I have found the Samsung front load washers the quickest and easiest to replace the inner tub support! I use a power drill/driver to remove all the outer tub bolts to separate outer tub, and leave the back half hanging from the two upper springs.
Instruct the customer to cut way back on the detergent usage and the next support will go a much longer distance!
- AV Repair Help answered 8 years ago
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