looking at above washer today, customer says they are getting error codes NF and DC. Unit is banging on the right side when spinning.
NF is a water issue which is easy enough to check. Are there any bulletins out for the unbalance error? Is there anything specific I need to check?
- Gary Williams asked 8 years ago
Customer was getting dc error code, unit not completing spin cycle.
Second visit, laundry load in washer trying to spin. Towels and jeans, nothing that should prevent the load from spinning. Pumps out water good, begins spinning, some banging on side but nothing I haven’t seen from other high efficiency top load washers, especially at the beginning. Spin speed ramps up slightly then stops with 7 minutes left. Unit then fills, goes through rinse agitation and tries to spin again. I got the washer to spin the clothes by stopping the washer before it fills, then starting the spin cycle again.
I got a 8E code, MEMs sensor? May need to replace main pcb?
Checked hall sensor (at main pcb), 5 vdc from pcb. Ohm readings at pins 2-4 and 3-4 were .408m ohms. Motor ohmed out per specs on fast track. Unit reached spin speed of 768 rpm in test mode.
I suspect this is a main pcb problem ??, but the motor hall sensor reading doesn’t look right. Unit has no problems agitating and there is no pitch sounds when spinning which usually accompanies a hall sensor problem. Looking up parts (sears), looks like I need to purchase entire motor instead of just the hall sensor?
- Gary Williams answered 8 years ago
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The Hall sensor on the motor can be replaced fairly easily. The motor rarely fails, but the RPS sensor and main PCB do.
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Usually, this translates into a pump draining issue. Look for clogs or stripped impeller.
- AV Repair Help answered 8 years ago
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