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REFRIGERATOR IS A FRENCH DOOR WITH DRAWER FOR FREEZER. THE FREEZER IS NOT FREEZING.
What will be the possible causes?

Model Number
59677602801
Serial Number
KW4032401
What have you tried so far?

Try to unplug and plugged it back and still not working

Request Resource Materials
Service diagnostics guide, Wiring diagram, Service bulletins, Service pointers, Job aids, Videos, Any available materials
Refrigerator Kenmore
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Please see attached video on evaporator replacement

Video Link
french door evaporator replacement
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Hello, your unit was actually manafactured by Whirlpool/Kitchen aid and is the same model as the Kitchen aid KBFS25EVBL. I have attached 2 tech sheets and a complete repair manual/job aid for you to view.Check to see if the evaporator fan is running. If not then that may be your issue, if it is running check to see if there is excessive frost on the freezer evaporator. If so then you have a defrost issue and will need to ohm out the bi metal with your meter to see if it has continuity. The tech sheet attached will actually allow you to go into a diagnostic mode that will most likely tell you what your issue is. Just follow the steps to place unit in diagnostic mode and follow each step.

    • Guest
    • 6 years ago
    Hi Sam, the Freezer still not freezing. Evap fan is working and no frost. Changed the temp sensor but freezer still very warm. Any idea? Thanks.
  • If there is no frost pattern on the evaporator and the compressor is running then you most likely have a sealed system leak. This would require you to install a UV filter dye drier, recharge the unit and then check for the leak with a black light after a few days . It is a fairly difficult job though. I have attached a video of an evaporator replacement for you so you can see all that is involved.
    • Guest
    • 6 years ago
    Thank you so much.
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