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I watched your video (http://www.youtube.com/watch?v=jIdtNdDXFDk) and have this identical issue. I want to get the replacement tube shown in the video, so I called your parts department. After explaining my dilemma, I thought I got the right part, but after placing the order and looking at the part number provided – IT IS THE SAME AS WHAT I HAVE. Please advise as to how to order the replacement tube shown in your video.

Refrigerator Kenmore
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Beverly
Every part is model specific. If you call our parts department at 1-800-830-5465 they will look it up by your model number and give you the exact replacement tube you need. Matt service technician 42

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