Pays to get second opinion

Just went out on a call where a different company told the customer they needed a new ice maker because theirs wasn’t producing any ice or seeming to work at all. I replaced the saddle valve and cleared ice from the frozen line to the ice maker so they are now good to go. A lot of companies are trying to sell customers what they don’t need. We’ll get repeat business from this customer for a more costly repair because we know what to check and are honest.