My Side by side will not cool to set temperature, I removed most food about a week ago to see what was going to happen. The freezer temperature has bounced between 21 & 23 Fahrenheit. The back panel is frosted and i can hear the fan running. The Fridge has held between 41-43 Fahrenheit. I have also noticed the water dispenser slowed to a little stream and it has not been making a lot of ice for about a month before the temperatures started dropping. I turned the temperatures on both sides up until the display showed off. So i could hear the water pump kick on when i tried getting water. I have since unplugged the unit now about 12 hours and removed all food and cleaned it.
- Robert asked 10 years ago
Hi. Sounds like you have a defrost issue. With the warm temps. and frost on the back panel, it seems like the unit is not defrosting. Leave the unit off for 24 hrs. with the doors open. This will be long enough to thaw it out. Plug back in and if the unit starts cooling properly and temps return to normal, we have confirmed it is a defrost issue. Next we will need to test some components to see which part of the defrost system has failed. Please let me know if you need any further help.
- Brian, Ace Appliance answered 10 years ago
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