OPENED THE DOOR AND TRIED TO ROTATE THE DRUM. IT IS HARD TO MOVE AND LOCKS UP SOMETIMES. THE WASHER DOES NOT SHOW A CODE. HELP!
- Guest asked 10 years ago
Here is a video I found to help answer your question on the bearing and spider. Both are fairly common to go bad. To help diagnose a bad bearing, check to see if the basket has play in it. Open the door and lift the basket up. Does the basket move up and down with out the tub moving with it. This is the play that I am referring to . Also, has the unit been making a noise in spin lately? This is the most common symptom of a bad bearing.
- Brian, Ace Appliance answered 10 years ago
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Hi Todd, The first thing I would do is check your rotor at the back of the washer. There should be an access panel to remove from the rear of the unit to give you access to the stator and rotor. See if the rotor nut is loose or if something is causing it to lock up when rotated. When you rotate the basket it is normal for there to be some resistance in spots and no resistance in others because of the magnets this unit uses in the rotor. If you do not find any issues, gain access into diagnostic mode where you can run some tests and check for stored error codes. Let me know what you find out.
- Brian, Ace Appliance answered 10 years ago
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HI BRIAN. I DID CHECK THE ROTOR AND STATOR AND THEY LOOKED PERFECT. I KNOW NOTHING ABOUT THE DIAGNOSTIC MODE, CAN YOU WALK ME THROUGH IT? ALSO, IF YOU HAD TO GUESS, WHAT USUALLY GOES ON THESE SAMSUNGS, THE BEARING OR THE SPIDER, OR BOTH? THANK YOU FOR YOUR TIME. TODD FROM NY.
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Do you have any signs of an bad bearing? Was it making noise in the spin cycle? Water leaking from the bearing at the back of the washer? Here is one troubleshooting guide I came across on this unit for a No spin symptom. I will continue to look up more info on this. No Spin 1) Loose Motor Check the assembly status of the bolt. If the bolt is loose, tighten it. No parts 1. Check if the rotor is damaged. Spin the rotor with your hand and check the gap between the rotor and wire connector. If you see a very small gap this, could cause a problem. 2. Check if the rotor magnets are damaged. If they are, replace the rotor. 3. Check the resistance of the motor (U-V-W). The resistance should be approximately 11Ω. Motor Assembly 2) Hall sensor wire connector 1. Check the motor wire connection. Wire HARNESS WIRE HARNESS DC93-00262C – 01 DC96-01288T – 02 DC93-00244C -03 DC93-00262C – 04 DC96-01703B – ALL 2. Check the hall sensor wire connection. 3) Defective Motor 4) Defective Main PBA If you have not found any problems with the above,, replace main PBA. Main PBA 5) Unbalanced load If the load size is too small, or too large, it can cause an unbalance condition. No parts 6) Water Level Sensor 1. Check the wire connection to the water level sensor. 2. Check the frequency value of the water level sensor with no load in the drum. It should be approximately 26.4kHz 3. Check for any holes, damage, folds, or blockages in the water level sensor hose. 7) Defective Pressure Hose 1. Check the water level sensor pressure hose connection. 2. Check for any holes, damage, folds, or blockages in the water level sensor hose.
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