no water no ice complaint

Hi. First thing to check is if they have water going to the unit. Usually if both ice and water have stopped at the same time there is a water flow issue. See if they recently replaced a water filter and make sure they installed it properly. This could cause water issues for both water and ice. When you press is on the water paddle, listen for the inlet valve to hum. You may have to put your ear against the cabinet to hear it while you press the paddle. This will tell you if your dispenser switches/board are working and if the valve is getting power, and go from there. Let me know what you come up with after looking at these things first.