No High Spin

This washer isn’t completing the final high speed spin, it seems to skip it altogether. Clothes are still coming out sopping wet. Unit drains and cycles through all the other spots but this. Initially thought maybe it was the control but it checked out, also confirmed the drain and pump were clear, as well as the bearings being ok. Customer said sometimes it pauses, and she comes in and cancels/opens the door, closes it again, and hits start and sometimes it runs right from there and spins it out for her. Any guesses? Stumping me a bit.