We’ve been doing a lot of drain kits on whirlpool refrigerators and I got to this call today and cleared the line of ice, it was pretty full. But seems to be working fine now. Will this work indefinitely or will we get called back on it? Wasn’t sure if I should just price out the drain kit and give it to the customer in case it happens again.
Yes, we get our fair share of these as well with water collecting in the fresh food area, and to be honest, it happens on all makes and models we see. But if you cleared it and are having the customer monitor, I’d leave as is. Just write it down somewhere for your records what it may need in case the customer calls back in with any issues. Beats having to do all the research again if you already have it in front of you. Sometimes clearing the line is all it takes.
- AV Repair Help answered 10 years ago
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