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Per the customer, there was a loud noise, burning smell, and now it’s not cooling. We went out and cleared ice from fan blades, and drain tube in FF section. Ran test. checked air flow, secured i/m sensor., cleared error codes. and advised customer that if issue happens again I recommend replacing back panel. Am I missing anything? I know you guys don’t carry the panel but just want to ensure I’m covering all my bases.

Model Number
RF265ABWP
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Sounds like all the tests and checks we would do as well. I think you covered your bases on this one. Well done!

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