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Christina, take a look at the part link below, does it look similar to that? Am thinking maybe your drum glide came off. There is a set on the front and back of the unit, so you may not need to replace both but worth checking them. Your unit can get very noisy because of these missing. I’ll also add a video if you’d like to try and get these replaced.
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- AV Repair Help answered 10 years ago
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