My front load washer had been working properly, suddenly it stopped working at the beginning of a load. When I press any buttom it does not make anything. When I turn the knob, the little screen on the washer only shows parts of numbers. I tried to get the error code but it does not respond either. Thanks
- Wilson asked 10 years ago
First, lets try unplugging the washer to reset the control board. Leave unit unplugged for 5 mins. Then follow these steps to find out what error code you have. If your unit is still not displaying the full error code and This issue with the display occurred at the same time as the washer not starting I would suspect the main control board. Here is a link for your control board and a video for the diagnostic mode on your washer.
WAKE THE WASHER BY PRESSING ANY BUTTON.
WAIT 5 SECONDS.
PRESS AND HOLD THE START AND PAUSE/CANCEL BUTTONS SIMULTANEOUSLY.
ALL LED’S WILL GO BLANK AND AFTER A FEW SECONDS THE CONTROL WILL SIGNAL THE STORED CODE USING AUDIBLE BEEPS
AND BLINKING LED’S. THE CONTROL WILL REPEATEDLY SIGNAL THE CODE, AS LONG AS THE START AND PAUSE/CANCEL BUTTONS ARE PRESSED.
A TWO-SECOND PAUSE BETWEEN REPEATS AFFORDS YOU THE ABILITY TO MAKE ACCURATE COUNTS TO IDENTIFY THE CORRECT ERROR CODES.
PLEASE NOTE THE FOLLOWING: ON A SMALL NUMBER OF WASHERS WITH SERIAL NUMBER PREFIX XC4, IF THE PREVIOUS PROCEDURE DOES NOT PREFORM AS SPECIFIED, FOLLOW THE OPTION BELOW:
- FOLLOW ALL PREVIOUS STEPS BUT INSTEAD OF PRESSING START AND PAUSE/CANCEL BUTTONS, PRESS AND HOLD OPTIONS AND PAUSE/CANCEL BUTTONS.”
*THE CONTROL WILL PAUSE FOR 2 SECONDS, THEN REPEAT THE CODE AS LONG AS THE TWO BUTTONS ARE PRESSED AND HELD.”
NOTE: A LETTER APPEARING IN THE CODE STANDS FOR A NUMBER HIGHER THAN NINE: A=10 B=11 C=12 D=13 E=14 F=15 “
“EXAMPLE CODE F1: THE FIRST DIGIT WOULD BE 15 AND THE SECOND WOULD BE 1. IF THIS CODE WOULD APPEAR ON A WASHER IN THE GOOD MODEL LINE, THE FIVE INDICATOR LIGHTS WOULD BLINK FIFTEEN TIMES AND THE START INDICATOR LIGHT WOULD BLINK ONCE
- Brian, Ace Appliance answered 10 years ago
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