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The ice maker is producing ice, but the ice won’t dispense. when actuator is pressed flap opens but auger doesn’t turn.what steps can I take to determine the problem?

Model Number
LGUS2642LP2
Serial Number
4A24802030
What have you tried so far?

I tried both cubed and crushed settings,checked to make sure auger was not frozen. checked that motor turns freely. there appears to be nothing jammed or frozen.

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Service diagnostics guide, Installation instructions, Service pointers, Videos, Any available materials
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Hello, I have attached some documents for you. first thing i would check is for 120 volts to the auger motor, then move to the next item if not getting power at the auger, the information i attached should help you through the process.

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