ice cubes getting stuck

Hello
See technical service and daignostic links below. I would start with making sure you have the correct water pressure into the ice maker. Low water pressure will cause small ice cubes and jamming issues. Another thing to look for is the correct ice maker. Whirlpool now has a replacement ice maker kit using a Whirlpool module ice maker, wiring harness and an instruction sheet is now available to order. Order a replacement ice maker kit part# W10519364 using normal parts ordering procedures. Follow the detailed instruction sheet when installing the replacement ice maker. see links below.