Hello
Older side by side GE refrigerator – complaint is that ice clogs the chute – when calling for ice it seems as if the ice comes out of auger bucket too soon and doesn’t allow the door to open in time – I replaced the time module delay (WR55X129) in the hopes that that was the culprit – almost a month later and the customer is calling back with the same complaint. Ice size seems appropriate and dispenser door seems to open and closer properly. Ice cubes are proper thickness and good water supply to ice maker . Thanks for any help
- Don Kopecky asked 8 years ago
One more thing, check inside the bin where the augur and Helix are located. Be sure the helix (particularly the metal drive bar) is not stripped, etc. Also be sure that, if the customer pulled the bin out for any reason, that the shifter fork was properly inserted back inside the yoke. If the shifter or yoke is froze open, then ice can drop past the cutter blades onto the ice door prematurely.
- AV Repair Help answered 8 years ago
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Hello
Inspect the auger bucket opening where the ice is dispensed, if the opening around the plastic gets cracked it will make the opening bigger and release more ice than needed. Also look at the ice cube size and thickness, they should be a minimum of 1/2 inches thick all the way across the ice maker. If they are not the cubes will come out in more volume with your overfilling issues.This would indicate low water pressure from you inlet valve or saddle valve. Matt Ace technician
- AV Repair Help answered 8 years ago
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