ICE BUILDUP BETWEEN EVAPORATOR AND ICE BOX MOTOR

2 YEAR OLD LG RFG, LARGE BALL OF ICE BUILDUP BETWEEN EVAPORATOR MOTOR AND ICE MAKER FAN MOTOR
(CAUSING NOISE). I WAS WONDERING IF THERE ARE ANY SERVICE UPDATES FOR SUCH A PROBLEM (I.E.
AIRFLOW CHANGE).

THE CUSTOMER SAID IT IS POSSBILE THAT THE FREEZER DOOR DOESN’T ALWAYS GET SHUT, WHICH COULD CAUSE SUCH A PROBLEM. i JUST WANTED TO MAKE SURE THIS ISN’S A COMMON ISSUE.

THANKS!