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I noticed ice in two of the top back panels. I unplug unit for 12 hours and then took off back panel to find a small amount of ice in top near fan. I have had no problems with cooling temps, freezer or standing water in drawers, I just noticed the ice. The drain heater was misaligned with a large amount of rust. A video said to use a copper #12 wire to keep drain plug clear. However, I am not sure if this was an issue as there was no ice showing in that location. So I am I am not sure how to proceed. Should I test heater and sensor? I am afraid to remove defrost heater since I have not had a cooling issue but I also do not want ice build up again.

Thoughts and thanks

Model Number
RF267aers
What have you tried so far?

See above

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Holli, I have provided three video on Samsung issues with frost and ice in the freezer section. Please email us back with any questions after you review the video links below. If you need parts we are open 7-days a week until 11pm eastern time.Matt Ace technician

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