I have a Viking Dual Fuel range gas & Electric. When can I find repair videos and parts ?

Here is the troubleshooting chart and other information for your Viking . There is 9 – videos for this exact appliance on ApplianceVideo.com here is the link https://www.appliancevideo.com/appliances/viking-dual-fuel-range/ If you are in need of any parts please support our parts department on line at http://savemoreonparts.com/ or call 1-800-830-5465 7-days a week until 11pm Eastern time. Thanks Matt Ace service technician.

Range will not function. Range is not connected to electrical power.
Have electrician check power circuit breaker,
wiring, and fuses.
Range is in SHOWROOM mode.
Oven does not operate in
self-clean.
Door is not shut tight enough for automatic
door latch to lock.
Door will not open. Oven is still in self-clean mode. If oven is
hot, door latch will release when safe
temperature is reached.
Oven light will not work. Light bulb is burned out.
Range is not connected to power.
Igniters will not work. Circuit is tripped.
Fuse is blown.
Range is not connected to power.
Igniters sparking but no
flame ignition.
Gas supply valve is in ”OFF” position.
Gas supply is interrupted.
Igniters sparking
continuously after flame
ignition.
Power supply is not grounded.
Power supply polarity is reversed.
Igniters are wet or dirty.
Burner ignites but flame is
large, distorted, or yellow.
Burner ports are clogged.
Unit is being operated on wrong type of gas.

Important! Before first use, wipe interior with soapy water and dry
thoroughly. Then set the oven selector to bake, the thermostat to
450°F, and operate for an hour.
All models include:
• A broad range of baking and broiling modes—up to eleven cooking
modes in all—to make even your most challenging baking projects
a success.
• Exclusive VSH™ Pro Sealed Burner System (VariSimmer™ to High)—
combination of patented burner and top design provide cleanability
plus superior performance at simmer and high.
• Exclusive one-piece tooled and porcelainized cooking surface
contains spills for easy cleaning.
• Split baking and broiling elements—which reduces preheating time
and provides greater control and more even heating.
• A reversing convection fan which is two times larger than most on
the market—this allows you to cook foods more thoroughly and
evenly—even when baking large quantities.
• Four convection modes offering greater air circulation to shorten
cooking times and cook foods more evenly.
• Three broiling modes including a new low-broil mode for delicate
broiling and top-browning.
• A profiled, concealed bake element for easier cleaning.
• This appliance is certified by Star-K to meet strict regulations in
conjunction with specific instructions found on http://www.star-k.org
Lig
htin
g
B
urn
ers
All burners are ignited by electric ignition using the exclusive
SureSpark™ Ignition system, offering consistent and reliable
ignition every time. There are no open-flame, ”standing” pilots.
S
urfa
c
e
B
urn
ers/A
uto
m
atic
R
e-Ig
nitio
n
To light the surface burners, push and turn the appropriate control
knob counter clockwise to any position. This control is both a gas valve
and an electric switch. Burners will ignite at any ”O
N” position with the
automatic re-ignition system. If the flame goes out for any reason, the
burners will automatically re-ignite if the gas is still flowing. When gas is
permitted to flow to the burners, the electric igniters start sparking. On all
surface igniters you should hear a ”clicking” sound. If you do not, turn off
the control and check that the unit is plugged in and that the fuse or
circuit breaker is not blown or tripped.
Within a few
moments, enough gas will have traveled to the burner to
light. When the burner lights, turn the burner control to any position to
adjust the flame size. Setting the proper flame height for the desired
cooking process and selecting the correct cooking vessel will result in
superior cooking performance, while also saving time and energy.
VariSim
m
er™
Sim
mering is a cooking technique in which foods are cooked in hot
liquids kept at or just barely below the boiling point of water. Sim
mering
ensures gentler treatment than boiling to prevent food from toughening
and/or breaking up. The size of the pan and the volume of food can have
a significant effect on how high or low a flame is needed for sim
mering.
For this reason, Viking range and rangetop burners are engineered with a
VariSim
mer setting. The VariSim
mer setting is not just one sim
mer setting,
but provides a variable range of sim
mer settings. This variable range of
sim
mer settings allows you to adjust the flame height to achieve the best
sim
mer depending on the type and quantity of food being sim
mered. It
is this ability that makes the VariSim
mer setting the most accurate and
trustworthy sim
mer on the market.
Tru
P
o
w
er Plus™
B
urn
er (w
h
ere
a
p
plic
a
ble)
Certain model ranges are equipped with a TruPower Plus 18,500 BT
U
burner in the front right burner position. This burner is designed to
provide extra high heat output, especially when using large pans, and
should be used for boiling large quantities or if you need to bring
something to a boil quickly. While TruPower Plus burner has the extra
power needed to bring large quantities of liquid to a boil rapidly, it is also
able to be turned down low enough to provide a very low and delicate
Surface Cooking Tips
• Use low or medium flame heights when cooking in vessels that are
poor conductors of heat, such as glass, ceramic, and cast-iron.
Reduce the flame height until it covers approximately 1/3 of the
cooking vessel diameter. This will ensure more even heating within
the cooking vessel and reduce the likelihood of burning or scorching
the food.
• Reduce the flame if it is extending beyond the bottom of the
cooking vessel. A flame that extends along the sides of the vessel is
potentially dangerous, heats the utensil handle and kitchen instead
of the food, and wastes energy.
• Reduce the flame height to the minimum level necessary to perfor
m
the desired cooking process. Remember that food cooks just as
quickly at a gentle boil as it does at a rolling boil. Maintaining a
higher boil than is necessary wastes energy, cooks away moisture,
and causes a loss in food flavor and nutrient level.
• The minimum pot or pan (vessel) diameter recommended is
6” (15 cm). Use of pots or pans as small as 4” (10 cm) is possible
but not recommended.
Surface Heat Settings*
*Note: The above information is given as a guide only. You may need
to vary the heat settings to suit your personal requirements.
Heat Setting Use
Simmer Melting small quantities
Steaming rice
Simmering sauces
Low Melting large quantities
Med Low Low-temperature frying (eggs, etc.)
Simmering large quantities
Heating milk, cream sauces, gravies,
and puddings
Med Sauteing and browning, braising, and
pan-frying
Maintaining slow boil on large quantities
Med High High-temperature frying
Pan broiling
Maintaining fast boil on large quantities
High Boiling water quickly
Deep-fat frying in large utens
Surface Operation Surface Operation
Cooking
Vessels
Each cook has his or her own preference for the particular cooking
vessels that are most appropriate for the type of cooking
being done. Any and all cooking vessels are suitable for use
in the range and it is not necessary to replace
your present domestic vessels with
com
mercial cookware. This is a matter
of personal choice. As with any
cookware, yours should be in good
condition and free from excessive dents
on the bottom to provide maximum
performance and convenience.
Note: When using big pots and/or high flames, it is recommended to
use the front burners. There is more room in the front and potential
cleanup at rear of appliance due to staining or discoloration will be
minimized.
Grid
dle/Sim
m
er Plate (o
n
a
p
plic
a
ble
m
o
d
els)
The optional 15,000 BT
U griddle is constructed of machined steel with a
blanchard finish and is uniquely designed to offer excellent cooking
performance as well as easy clean up. The griddle is equipped with an
electronic thermostat to maintain an even temperature across the
griddle once the desired temperature has been set. The griddle has a
power “O
N” indicator light which glows when the griddle thermostat
has been turned on. This will cycle on and off as needed to indicate the
thermostat is maintaining the selected temperature. Before the griddle is
used it is important to season the griddle. This seasoning process will
change the appearance of the griddle plate. However, it will also prevent
food from sticking and protect the surface from
moisture.
S
e
aso
nin
g th
e
Grid
dle
B
efore th
e
First Use
• Scrub the griddle plate with a mixture of one quart warm
water and
1/4 cup white vinegar, using a blue Scotch-Brite™ pad. Dry thoroughly.
• Wash griddle with warm, soapy water. Rinse off and dry thoroughly.
• Season griddle by thinly coating the surface with approximately 1⁄2 to
1 teaspoon unsalted vegetable oil. Apply to entire griddle using a
paper towel or clean cloth. Let oil sit on griddle for approximately 1
hour and then wipe with a clean cloth or paper towel to absorb any

Grid
dle/Sim
m
er Plate
O
p
eratio
n
• Turn the griddle control knob counterclockwise to the desired
temperature setting. The power “O
N” indicator light will glow
indicating the griddle thermostat is on.
• The double griddle has two thermostat control knobs which control
separate burners located beneath the griddle.
• When the griddle has reached the
desired temperature, the power
“O
N” indicator light will turn off
indicating the griddle is preheated
to the selected temperature.
• Use liquid cooking oil or butter for
eggs, pancakes, French toast, fish
and sandwiches to prevent sticking.
• Routinely scrape loose food
particles with a metal spatula
during cooking to make the
cleanup easier and to avoid the particles mixing with the food.
• To turn the griddle off, turn the thermostat knob clockwise to the
“OFF” position.
• ALWAYS turn to the“OFF” position when not in use and lower the
heat between cooking loads.
Griddle/Simmer Plate Clean Up & Car
e
• It is not necessary to wash the griddle after every use. When light
cooking is performed and AFTER the griddle has cooled, simply
wipe down the surface with a clean cloth or paper towel. The oils in
the food which cooked on the griddle surface will naturally season
the griddle providing a “natural” non-stick surface.
• After heavy cooking is completed and the griddle is still war
m
enough to create steam, pour a small amount of club soda at room
temperature directly on the griddle. Using a metal spatula, pull oils
and food particles toward the trough in front.
Wipe entire surface
with a paper towel. Follow with the seasoning process of applying
oil.
• Keeping the griddle well seasoned will prevent the griddle from
developing surface rust. If the griddle is not used for a period of
time, it must be re-seasoned. The griddle must be re-seasoned each
time after it is washed.
• Non-stick cooking spray is not recommended as it contains a high
water content that has a tendency to burn quickly.
• Corn oil is not recommended as it has a high sugar level. It will
caramelize and burn on the surface making it very difficult to remove. BAKE (Two-Element Bake)
Use this setting for baking, roasting, and casseroles.
CONV BAKE (Convection Bake)
Use this setting to bake and roast foods at
the same time with minimal taste transfer.
TRU CONV (TruConvec™)
Use this bake setting for multi-rack baking for breads,
cakes, cookies (up to 6 racks of cookies at once).
CONV ROAST (Convection Roast)
Use this setting for roasting whole turkeys,
whole chickens, hams, etc.
AUTO ROAST (Auto Roast)
Automatic searing of the outside of meats,
simplifies roasting.
CONV BROIL-HI (Convection Broil)
Use this setting to broil thick cuts of meat more
quickly than conventional broil. Meats are seared
on the outside retaining more juices and natural
flavor with less shrinkage.
Temperature is pre-set
at 550ºF (290ºC).
CONV BROIL-MED (Convection Broil)
Use this setting for searing seafood.
Temperature
is pre-set at 450ºF (230ºC).
CONV BROIL-LO (Convection Broil)
Use this setting for garlic bread. It allows the
butter to soak into the bread without burning.
Temperature is pre-set at 350ºF (180ºC).
CLOCK/
PROBE
MIN/SEC
TIMER
COOK
TIME
STOP
TIME
OVEN
FUNC
OVEN
TEMP
OFF
CLEAN/
SETTINGS
888°8
00000000
BAKE
CONV BAKE
Oven Functions and Settings
Operation
HI BROIL
Use this setting for broiling dark meats at 1” thickness
or less where rare or medium doneness is desired.
Temperature is pre-set at 550ºF (290ºC).
MED BROIL
Use this setting for broiling white meats such as
chicken or meats greater than 1” thick that would
be over-browned in high broil. Temperature is pre-set
at 450ºF (230ºC).
LOW BROIL
Use this setting for delicate broiling such as
meringue.
Temperature is pre-set at 350ºF (180ºC).
TRU CONV DEHYDRATE
(Convection Dehydrate)
Use this function to dehydrate fruits and
vegetables.
Temperature can be set between
90º and 110ºF (32º to 44ºC).
TRU CONV DEFR0ST (Convection Defrost)
Use this function to defrost foods.
PROOF
Use this setting to allow yeast dough to rise.
Temperature can be set between 90º and 110ºF
(32º to 44ºC).
SELF CLEAN
Use this function to clean oven. SELF CLEAN
DEHYDRATE
DEFROST
PROOF
BROIL LOW
BROIL HI
BROIL MED
Oven Functions and Settings
Clock Display (General)
When AC power is applied (including after a
power loss), CLOCK display shows a flashing
“12:00” and begins incremental time. Once
set, clock is “ON” or “OFF” based on user’s
last setting.
To turn “O
N”: If time is off, any key press will turn on TIME display. When
range is turned “O
N” following the selection of FU
N
C
TIO
N or
TEMPERAT
URE, TIME display turns “O
N”.
To turn “OFF”:
Turn the range “OFF”. If TIME is on display, a second
press of “OFF” button will turn off TIME display.
Programming Clock
(Clock defaults to 12:00 and flashes
when first powered up or if power is
interrupted.)
1. Press “CLOCK/PROBE” button. The
clock display will flash.
2. Toggle ”SELEC
T
OR” right to increase or left to decrease to set
desired time. Time will scroll in 1 minute increments per individual
toggle. If ”SELEC
T
OR” is held in either right or left position, time will
increase or decrease in 10 minute increments until desired time is
reached. Clock automatically rolls from
A
M to PM.
3. Push in ”SELECTOR” to accept time and start timer or after
5 seconds, time will auto-accept.
(When clock is set and needs to be changed, press ”CLOCK/PROBE”
button and follow the two steps above. CLOCK
display will flash when
activated.)
CLOCK/
PROBE
OVEN
FUNC
OVEN
TEMP
OFF
CLEAN/
SETTINGS
MIN/SEC
TIMER
COOK
TIME
STOP
TIME
SET
STOP TIMER NO PROBE
COOK TIME ON DELAY
HR MIN
AM 12:00 PM