The machine is not working properly. According to the customer. It worked fine for mr, however the lid lock didn’t lock during the wash cycle.
Model Number
Wtw5000dw1
Serial Number
C54843933
What have you tried so far?
L- R-R-R-L
Nothing happened. The panel lights flashed then stopped then the door unlocked.
- Guest asked 8 years ago
Hi. I have attached the tech sheet for you. To enter into diagnostic mode you will need to turn the knob L-R-R-R-L-R. You were missing the last R of the sequence. There you can check for stored error codes as well as run the unit through a test cycle. They did change these units to only lock the lid once it gets to spin. So it is normal that it was not locked. I have attached a video as well to show you how to gain access into diagnostic mode.
- Brian, Ace Appliance answered 8 years ago
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