I have a Samsung front load washer that goes out of balance on high spin. It is in a newer mobile home and the customer has not had this issue until lately.
I replaced suspension springs and front shocks. I did not replace rear shocks yet because of difficulty in moving this unit to access the rear.
This unit is several years old. After doing some research, one item I did not check was to see if there was any movement in the tub to determine if the washer drum shaft may be going bad. I see the outer rear tub is discontinued and this part houses the rear bearing.
I would appreciate any suggestions on repairing this unit.
Please see question details.
- Guest asked 7 years ago
Hello
See service manual and Rapid resolution sheet links below. There is no service bullitins for your model listed.
Items that can cause out of balance errors :
1) Check the installation location. If the washer is installed on a soft-floor wooden-floor, carpet etc, the vibration and noise can be worse.
2. Check for anything under the washer legs. Some customers will place plastic cups, etc. under the legs for easier installation. This could cause vibration and spin error.
3) Check if the rubber at the bottom each leg is damaged.
4) Lower the legs as close to the base as possible. This will reduce vibration and ouit of balance spin error.
5) Check if the washer is level. Press on each corner. If the washer moves, adjust the legs.
6) Check the type of laundry. Check whether it may cause an unbalanced situation.- Educate the consumer in this case, to press pause, reposition the load or remove a few items. Press start to continue and complete the wash cycle.
*** If you have elimated all of these items and it is the rear bearing it will be very expensive to replace and most likely not cost effecitive for this modle. I hope this helps
Matt Ace technician
- AV Repair Help answered 7 years ago
- last edited 7 years ago
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