We have a SXS refrigerator, customer complaint it’s frosting around inner door frame.
This customer has had 2 other companies out also. First company out, leveled unit ad adjusted doors.
2nd company out found no problem at all.
We were dispatched the call by Frigidaire. We went out the customer had cleaned everything up, so no evidence of a problem. We checked everything that could cause problem, nothing apparent. we advised the customer if it happens again. Leave it, don’t clean it so we can see it etc.
She called us out again in about 2 weeks (you have to love warranties like this) she had small frozen water spots on the lower freezer door shelves about the size of a half dollar. Similar to if the ice bucket was dripping although their is no evidence that it is.
1) ice door not leaking air and is closing in under 8 seconds.
2) no air leaks around gasket at all. Passes dollar bill test.
3) no air leaks around fill spout at icemaker
This one is a real head scratcher as it’s an absentee owner and anyone that is there is 0 help.
Tech line is NO help at all.
Has anyone else run into anything similar issue ?
Thanks in advance.
- Harley Clark asked 8 years ago
If the evaporator fan motor is running too slow it can cause all kinds of ice to form in
many strange locations. With normal run speeds you will find the moisture, which
occurs naturally, will migrate to the evaporator coil and freeze there where it will be
removed by a normal defrost.
First check thermisters for proper resistance (they can vary the speed of evap. fan)
You could also have humidity issues. This is the time of year that humidity rears it’s ugly head for refrigerator / freezers.
If everything checks OK, no leaks around seals, cabinet seems sealed tight, defrost drain has trap or check valve so air cannot be sucked back up inside after defrost, defrost process checks OK, dwell period, pre-chill timing is good, the moisture has to be coming from products in the box. I suggest checking that they actually seal open containers, DO NOT wash produce before putting in the box. Put produce away and only wash just before use. Washing produce adds to the humidity problem.
- AV Repair Help answered 8 years ago
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