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It is not frosting up as with a defrost situation. At times it is hard to open the freezer drawer because of the build up. The frost seems confined to the top of the inner liner at the front around the light switch several inches on each side and on the drawer at the top. The gaskets are in good condition. (fresh food and freezer). The grommet for the defrost drain is not there but this problem started before it was removed. I have seen this on other similar models. Is there a defect in the design or something?

Model Number
GB2SHDXTQ02
Request Resource Materials
Service diagnostics guide, Service bulletins, Videos, Any available materials
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Hello
There is only one service bulletin for the drain kit see below. I have also provided a service manual. I would look at a few possibilities..
1) The light in the freezer to make sure it is shutting off.
2) The bottom door rack slide hinges , be sure they not restricted by food or compromised in any way. If they are the door will not close easily and the frost will build up.
3) Run the unit through diagnostics to make sure you do not have any error codes.

Matt Ace technician

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