Customer complaining that they smell a burning smell. I ran it through a cycle and of course it worked great. They say that it pauses in the middle of cycle(mid 20s on dail) and it flashes pause, and they restart the washer. What should I look for. Thanks Chip
- Guest asked 5 years ago
If the unit is working for you it is difficult to determine the exact cause of the customer complaint. You may want to ask them to run a normal load of laundry and when it fails to leave as is without resetting and call you. There may also be stored errors that would help you with your diagnosis. I did attach the tech sheet for you on your model that will guide you through the diagnostic service mode and error code retrieval. Unless removed, there should be a tech sheet on most units that you should look for when you arrive for a diagnosis and it will prove to be a great asset for you when they are present.
- Sam, Ace Appliance answered 5 years ago
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