SAMSUNG FAMILY HUB . this is the first time i come across this fancy fridges.customer complains that fridge is cold but freezer is not working I looked at it and there is no frost or any indication of cold . seems like compressor inn not supplying gas to freezer side .what do you think I should do and where to look for problem ? thanks
Model Number
RF28K9580SR/AC
Serial Number
08UT43BJ200082H
What have you tried so far?
did’nt start yet
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Service diagnostics guide, Wiring diagram, Videos, Any available materials
- Guest asked 5 years ago
- last edited 5 years ago
Hi. Sounds like you have a sealed system issue. The refrigerant valve could not be opening up to let refrigerant to the freezer. This could be a control board or electrical issues as well. Or, you could have a refrigerant leak. I have attached the service manual for you. You should be able to call for cooling to the freezer is diagnostics to see what the issue is.
- Brian, Ace Appliance answered 5 years ago
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OK I WILL TRY THAT
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i even put it on diagnosic mode but it doesn’t give me any error code
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