Hello
We have an ice maker that was not harvesting
1) We have good water pressure and inlet valve was replaced .
2) Good freezer temperatures at + 1 degree with two different temperature test devices, ice cream solid.
3) 115 volts to the ice maker.
4) Replaced water filter
5) There is one switch in series that is closed and we have power to the ice maker.
6) Replaced two different new ice makers. Whirlpool tech. line wants us to put in a third new ice maker ? I don’t think this is our solution.
We can harvest manually one time and drops nice normal thickness cubes. Then will not harvest again. There are no service bulletins on this # WPW10469286 ice maker. Has anyone else had issues with these ice makers or have any suggestions before we put in a third ice maker ?
Thanks in advance
We have had a similar problem with this new design IM, the one with the blue ejector blades, which comes in a wide variety of numbers but can all be combined and used the same.
The problem is this, the tech places the metal arm into the wrong hole near the end where the fill cup is. Oh, it will go into either hole fine (there are two!) but get the arm into the wrong hole and IM will act like a bad IM. It will cycle fine while on the call, apparently tech moves arm and it will cycle, but the IM will NOT make ice on its own. Tell everyone to pay close attention which hole the original IM arm was in. Hope this helps and makes sense to all, can through you for a real loop!
- AV Repair Help answered 8 years ago
- last edited 8 years ago
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Hello
We have had this issue before. The slide rack assembly for the bottom mount drawer starts to sag. In return when the door gets shut it does not make the three way switch close and send line voltage to the ice maker. You need to tape the door switch closed for 24 hours and if the ice maker makes at least a half bucket in 24 hours you know to order the slide racks to correct the issue. Matt Ace technician
- AV Repair Help answered 8 years ago
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