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There is a sturdy piece of plastic where i though the grommet should be and i am afraid to pull it out because i might break it.

Model Number
gx5shdxvd00
What have you tried so far?

I defrosted the entire refrigerator for 24 hours. It melted everything. I checked the overload relay by removing it and shaking it to see if there were any loose items inside of it.

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Diego, I have provided two repair videos that may help you. I also provided a link to your parts breakdown for your model. Call 1-800-830-5465 for any parts you need. Click on the links below. Matt Ace technician

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