We are servicing a Samsung front load washer that won’t close. The door latch was replaced but the door still won’t close. Latch does work, you can hear the latch lock and unlock. We’re getting an error code ed. Drain hose is fine. You can push the door and hold and the error code goes away but as soon as you let go the door comes open. Please advise.
Replaced door latch.
- mytechjoe asked 7 years ago
Hi. I have attached the service manual for this unit. If you have already replaced the door lock for the DE error code you could have a bad door strike or hinge. If you are having to push the door in and it works until you let go, you may have a damaged door strike that is not engaging the door lock properly or bent hinges that cause the door to not close properly into the lock. Or possible a the gasket is not in place which is causing pressure on the door to not close. Check the error code section of the manual for the DE error.
- Brian, Ace Appliance answered 7 years ago
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