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The refrigerator side is not keeping cool enough. The door just falls open and appears to have no suction. Normally on this unit the interior wall is warm but it is not warm on this one.

Model Number
KSSS48QDX02
Serial Number
QF0900441
What have you tried so far?

We have already replaced the refer side door gasket but the problem is still occurring. My tech seems to think it is now the door closer assembly but isn’t entirely sure.

Request Resource Materials
Service diagnostics guide, Installation instructions, Parts manual, Service bulletins, Service pointers, Videos, Any available materials
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Hello
See the Service bulletin links below for warm fresh food temperatures. Also see the technician diagnostic links. Matt Ac e technician

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