Temps are warm in both freezer and fresh food dept. Compresser is running but freezer is hardly cold also no evap. fans are running in the frig. No error codes present. The brand is a Kenmore.
- Guest asked 7 years ago
Hello
See the link below for the comlete manual. Go to page #27 for all error codes. Matt Ace technician
- AV Repair Help answered 7 years ago
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In the link i attached, please click on the blue hi lighted “trouble shooting video” in the second paragraph for the video link.
- Sam, Ace Appliance answered 7 years ago
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Can you tell me how to get codes. Is there a diagnostic mode? It’s a 4 door Kenmore/LG french door mdl# 79572489410
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If your refrigerator’s not cold enough, high temperatures are a sign of a control system problem, a failure in the air control damper, low refrigerant charge and other malfunctions.If the fresh food section of your refrigerator isn’t cooling properly, you could have a problem with the appliance’s thermistor or temperature sensor. The electronic control board monitors the thermistor and controls the refrigerator temperature based on thermistor signals. A broken thermistor could send the wrong information to the control board, resulting in a refrigerator temperature that’s too cold or not cold enough.The electronic control board operates those components based on the thermistor reading. A bad evaporator fan or failed compressor can mimic a thermistor problem. To confirm an electronic control board failure, you’ll need to turn on the compressor and evaporator fan in the diagnostic test. I have attached troubleshooting video to determine whether the thermistor in your refrigerator is working. Although the thermistor in this video might be in a different location,or on a different model the troubleshooting is the same.
- Sam, Ace Appliance answered 7 years ago
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I don’t think it’s a thermostat because both fresh food dept. and freezer dept. are warm and fresh food evap. has no frost on it , and fresh food evap. fan is not running. Customer purchased this ref. as a scratch and sent, it’s missing the tec sheet. I think its the main control board, becausing nothing seams to be powering up properly?
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