clothes wrap around agitator

Hi I did not find any videos directly related to this issue. I would run the unit through a test mode to verify everything is working properly. Look for a loose or damaged agitator. Run the diagnostic mode to see if you have any stored error codes. I have attached a video showing the diagnostic mode. I attached a link for repair videos on this unit and similar units. I also attached the tech sheet for you. It sounds like the machine is getting overloaded or not loaded properly. Also, these units use less water which could be the cause. IF there is a deep water wash option, use it to get more water. If not, there should be a bulky items/ sheets cycle to use which will give the most water out of any cycle. I have attached a customer tip sheet as well. Make sure to use HE soap and not a lot of it.