Brand New Dryer, just delivered & first time use, I can turn dryer power on, but drum won't turn and dryer unit makes loud noise when I push start button

Hi, nice website and I really like your video’s! Would you have the “tech sheet” for this model WED9470WW2? I can’t find it anywhere. My dryer is brand new, literally just delivered and yesterday I got it all ready by installing the 4 prong power cord, inlet water hoses, venting. I followed the installation guide, but when my wife attempted to press the start button after successfully powering up the dryer, the drum would not turn and the unit makes a very loud noise like the motor is trying to turn the drum, but something is preventing the drum from moving. I called Whirlpool to see if there were any shipping bolts that perhaps I forgot to remove and they said their dryers don’t have shipping bolts.

Please let me know if you have any suggestions. Whirlpool says they can’t send a repair tech over until Sept. 23rd to look at it. Seriously? That will be 6 weeks since we placed the order only to have it delivered and it doesn’t work, now need to wait several more weeks for repair.

Many thanks,

Chris