All Answers

Hello
Can you please verify the model number. It does not show up in our system.

Thanks

That’s a tough one. Very strange it only happens with the second load. Never heard of that. If it’s just going off balance there would not be a repair for that unless your shocks are bad. Have you seen this actually happen with the second load? If it was me I would scheduled to return at a time where they have already ran their first load and call ahead of time to arrive as a second load is in spin or about to going to spin so I can actually see what is happening. Or when it fails tell them to not touch the unit do not open and leave it as is until you get there. Then put it on a drain and spin and see what happens.

The C63 error indicates a control panel communication error.

The C63 error indicates a control panel communication error.

The C63 error indicates a control panel communication error.

The SC error code indicates an issue with the drain.

Hello
See the technician manual and diagnostics. I would run diagnostics for any stored error cods. If its happening on the second load it could be a SUDS LOCK condition. Look at section 6-7 in the Job Aid diagnostics.
If too much detergent was used:
Run the unit through a RINSE/SPIN cycle.
Run a NORMAL cycle without adding any detergent.
This should clear the unit of the excess detergent.
1. Check the drain hose and make sure it is not plugged or kinked.
2. Is the drain standpipe higher than 9 feet, This can cause pump cavitations resulting in same failure code.
3. Unplug washer or disconnect power.
4. Check wire harness connections to the drain pump, pressure switch, and Central Control Unit (CCU).
5. Check/clean drain pump filter of foreign objects.
6. Plug in washer or reconnect power.
7. Check drain pump.
8. Check the pressure switch and pressure switch hose.
9. Verify CCU operation by running a Quick Diagnostic Test or any cycle.

Hi. I have attached the service manual for you. Does the unit have any water left in it that would be causing it to drain it out? Even if you do not see what in the tub, there still can be a good amount of water left and the unit will recognize this and try to drain it. Check to see if you have any stored error codes. If you let the unit keep draining will it give an error code? If you do not find anything at this point I would run a test cycle to see what happens. Check your pressure hose for holes, kink, and clogs.

I have attached the service manual for you. It has everything you need. It will walk you through any testing needed. Since it will only work once the water is manually drained you could have an issue with the pressure switch. Check the pressure hose for holes, kinks, and clogs. I think at this point it could only be the timer or pressure switch.

Sounds like you have a bad timer. When the unit stops draining does the timer advance to the end of the cycle? Does it do anything once it stops draining? Or will it just sit there as long as you let it? My guess at this point is a timer. Try other cycles to see if it is any different. See if the other cycles will work

Hello
Try to spin your drum by hand. If the drum spins freely check your belt. The exact symptom you are explaining sounds like a busted or missing belt. The belt needs to be in place to close the belt switch. See the service manual link below for your exact model.

These units are susceptible to electronic control issues. Are you getting a 9E1 error code?

The dE error you are getting indicates an issue with the door not being closed or not locking properly.

The 84E error that you are getting indicates that the compressor is locked and will not run.

22E indicates a Fridge Room FAN Error.

7E indicates an issue with the flex room sensor.

25E is a refrigerator defrosting error.

A 7E error code indicates a “Motor vane error”

A 4E5 error code indicates a water supply error.

AE6 indicates an Improper communication connection between main PCB and Inverter.